Legal
If something isn't right
Tell us. Most problems are sorted with a phone call, and we'd rather hear about it than read about it.
- 01
Get in touch
Call 0113 496 0123 or email hello@motorhq.co.uk with your name, the car, and what's wrong.
- 02
We acknowledge it within 2 working days
You'll know who's dealing with it and what happens next.
- 03
We aim to resolve it within 14 days
If it's going to take longer, for example while a car is being inspected, we'll tell you why and keep you updated.
If we can't agree
You can get free advice from the Citizens Advice consumer helpline on 0808 223 1133 or at citizensadvice.org.uk.